If you can’t find the material you want to use in our catalogue, or you have materials already, we are quite happy for you to supply your own material to us for no additional fee.
How do I get a price?
You can still get a quote as normal through the website, just select the material that is closest to the one you will supply, then ignore the material cost in the quote you are given. This will give you an idea of what it will cost. If you are unsure and want an accurate price, please email us with your file and what material you are using and we will help.
How do I order?
Once you have your price, and you are happy, please email us with your artwork and material choice and we will confirm the price you have been given. Once you have confirmation, we will give you a coupon code for free materials, so you can then order through the website as normal without paying any material costs. You will then need to send us your material, so we can proceed with the job.
How do I get my material to you?
If you are London based, you can drop off the material within studio opening times. If you are outside London, please post to our studio address.
Will my material cut?
If you have not laser cut your intended material before, it’s quite possible we will have! Contact us and we will advise if your material is suitable for laser cutting. Please bear in mind there are certain materials we cannot cut for health & safety reasons, such as PVC.
If you wish to send a sample so we can do a cutting/engraving test, please do.
How long will my order take?
As soon as we receive your materials, your order will take the standard delivery time.
If you are London based or happy to make the trip to our studio, we can (depending on the job) offer a bespoke service. This can be a good option if you want to supply your own materials and they don’t match anything in our catalogue, or if what you want isn’t possible to order through the website e.g. you may want to use a heavier engraving setting than our standard. For this service we charge £48 per hour (+ vat). To enquire please contact us.