Terms and Conditions

This page tells you the terms and conditions on which We supply any of the products (“Products”) listed on “razorlab.co.uk” (the “Site”) to you. Please read these terms and conditions carefully before ordering any Products from the Site. You should understand that by ordering any of Our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information About Us

Digital Manufacturing Ltd T/A RazorLAB (“Us” or “We”). We are registered in England and Wales under company registration number 7082636. Our registered office is at Trojan House, 34 Arcadia Avenue, London, N3 2JU, UK. Our trading address is RazorLAB, 24 St Francis Road, East Dulwich, London SE22 8DE, UK. Our VAT number is 981527300.

2. Applicable law

Each transaction resulting from an order of Products via the Site shall be deemed to be performed in England. English law shall govern each such transaction, including (without limitation) all resulting contractual and other relationships Both you and We submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of any such transaction or order.

3. Your Status

By placing an order through the Site, you warrant to Us that:
(a) you are legally capable of entering into binding contracts; and
(b) if you are an individual, you are at least 18 years old.

4. Risk and Title

4.1 The Products will be at your risk from the time of delivery.

4.2 Ownership of the Products will only pass to you when We receive full payment of all sums due in respect of the Products, including delivery charges.

5. Copyright

Where the product has been marked with items of a copyright nature as supplied by you, then you shall provide written approval to use the trademark, logo or registered design. We without your approval will not use this information for any other purpose.

6. Intellectual Property

You retain all intellectual property rights, including copyright, in those files that you have uploaded to razorlab.co.uk or emailed to us where you already own such rights.

7. Manufacture

We warrant only that the products manufactured by us meet your specifications and are manufactured in accordance with usual processes and standards. We do not guarantee that the product will be fit for any particular purpose.

Where the products are defective, you must provide us with full particulars of the product order, the nature of the defect and such other details as we may require. Do not return the products to Us unless we request you to do so.

Where any claim is made against Us, We may in our absolute discretion choose to replace the products or to refund the cost to you.

Any warranty claims must be made as soon as the defect is reasonably apparent and in any event, no later than 30 days after shipping of the products to you.

8. Delivery

While we will make best efforts to ship products to you by the indicated date, we are not responsible for delay in shipping or failure to ship.

Advice regarding order shortages or damage in transit must be given to our customer service team no later than 30 days after receipt of products (refer to our returns policy below). We do not accept liability for any claims made after that time.

Shipping is complete when the products reach the address you have specified for shipping.

9. Returns

We do our very best to ensure that you are happy with your purchase. We offer a 30-day money back guarantee to you on all products or product parts manufactured and shipped direct from Us to you, if:
(a) they are damaged in transit;
(b) you receive the wrong products/parts; or
(c) you receive product parts made in a material or size other than that specified in your order.

We will not refund or replace goods because there is a problem with the product plan, your choice of materials or they don’t turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the process, especially if you are creating interlocking parts.

Please note that shipping charges are not refundable.

10. Loss

10.1 We will not be liable to you or to any third party for any indirect or consequential loss or damage of any kind, or for any loss of data, profit, revenue, business or management time, howsoever caused.

10.2 You agree that Our liability in relation to the purchase of any Product (whether arising in negligence or otherwise), will not under any circumstances exceed the greater of (a) £500 or (b) an amount equal to the sums paid or payable by you for the purchase of that Product.

10.3 The foregoing paragraphs do not affect your statutory rights as a consumer. Nor do We exclude or limit in any way Our liability:
(a) for death or personal injury caused by Our negligence; or
(b) under section 2(3) of the Consumer Protection Act 1987; or
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be unlawful for Us to exclude, or attempt to exclude, Our liability.

11. Reasonable Control

11.1 We shall not be liable for any failure to perform Our obligations under a Contract that is caused by matters beyond Our reasonable control. Without limiting this in any way, this including strikes, lock-outs or other industrial action, riot, war, terrorist attack, fires, storms, floods or earthquakes, impossibility of the use of transport or of communication networks, or restrictions imposed by government.

11.2 Our performance under any Contract is deemed to be suspended for the period that the matter beyond our control continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the matter to a close or to find a solution by which our obligations under the Contract may be performed despite that matter.

12. Changes to these Terms and Conditions

12.1 We have the right to revise and amend these terms and conditions from time to time.

12.2 You will be subject to the policies and terms and conditions in force as set out on the Site at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify Us to the contrary within seven working days of receipt by you of the Products).

13. Severability

In the event that any of these terms and conditions is held to be unenforceable or invalid by a competent authority or by judicial decree or decision, the remainder of these terms and conditions shall remain valid to the fullest extent permitted by law.

14. Transfer of Rights and Obligations

18.1 The Contract between you and Us is binding on you and Us and on our respective successors and assigns.

18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without Our prior written consent.

18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. Waiver

19.1 If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by Us of any default shall not constitute a waiver of any subsequent default.

19.3 No waiver by Us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16. Entire Agreement

20.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

20.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

20.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

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